Shipping & Delivery Information

We want to make sure your order gets to you safely, quickly, and discreetly. Below you’ll find everything you need to know about our shipping methods, timeframes, and packaging.

🚚 Delivery Options & Costs

We offer two simple shipping options to suit your needs:

• Standard Delivery (Discreet)
  Cost: FREE
  Estimated Timeframe: 4–5 working days.
  Our standard service is completely discreet and tracked. Your parcel will arrive in plain, unmarked packaging.
• Premium Express Delivery
  Cost: £7.99
  Estimated Timeframe: 1–2 working days.
  Need it faster? Choose our express service at checkout for priority handling and rapid shipping.

📦 Discreet Packaging Guarantee

Your privacy is extremely important to us. We guarantee that:

• Your order will be shipped in plain, unbranded packaging.
• The return address on the label is generic and does not mention the contents or our brand name.
• The product inside is securely wrapped to ensure it arrives safely and discreetly.

Neither the courier nor anyone handling the parcel will know what’s inside.

📍 Order Processing & Dispatch

• Processing Time: Orders are usually processed within 24 hours of payment confirmation (excluding weekends and public holidays).
• Dispatch: You will receive a confirmation email with tracking information as soon as your order is dispatched.

🌍 Delivery Area

We currently ship to addresses within United Kingdom. For international shipping inquiries, please contact our support team before placing your order.

❓ What if my order doesn’t arrive?

If you haven’t received your order within the estimated timeframe, please check the tracking link provided in your dispatch email. If you still need assistance, reach out to our support team with your order number, and we’ll investigate it for you immediately.