Refund and Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, or if issues arise during shipping, this policy outlines how we handle refunds, returns, and replacements.

🔍 Eligibility for Returns & Refunds

Due to the nature of our products, we have specific guidelines to ensure safety and fairness. To be eligible for a return or refund, the following conditions apply:

• Damaged or Faulty Items: If your item arrives damaged or is defective, you are entitled to a full refund or replacement.
• Incorrect Items: If you received the wrong product, please contact us immediately to arrange a correction.
• Change of Mind: Generally, due to hygiene and product safety standards, we cannot accept returns for a change of mind unless the item is unopened and in its original, sealed packaging.
• Lost or Stolen Packages: If your tracking shows your order as delivered but you have not received it, please contact the courier first. We will assist in investigating the issue with the shipping carrier.

⏳ Timeframe for Returns

• You must notify us of any issues (damage, fault, or incorrect item) within 7 days of receiving your order.
• Approved returns must be shipped back to us within 14 days of the return being authorized.

💳 Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (usually 5-10 business days, depending on your card issuer’s policies).
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank. If you’ve done all of this and still have not received your refund, please contact us.

📦 How to Initiate a Return

To start the return process, please contact our support team with the following information:

• Your order number.
• A description of the issue (including photos if the item is damaged).
• Your preferred resolution (refund or replacement).

Do not send your purchase back to us without first contacting us and receiving a return authorization and shipping address.

🔄 Replacements

If your item was damaged or faulty, we will send a replacement at no additional cost to you, subject to stock availability. If the item is out of stock, a full refund will be issued.

⚡ Shipping Costs for Returns

• If the error is ours (damaged, wrong item): We will cover the cost of return shipping and send a replacement or refund.
• If the error is a change of mind: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

❓ Need Help?

If you have any questions about our Refund and Returns Policy, please contact our support team.